PRIVACY POLICY
POLICIES & TERMS
Litigation Support & Process Service TX (LSPS)
Pearland, Texas
Effective Date: January 2, 2026
Last Updated: January 2, 2026
These Policies & Terms describe the privacy practices, payment requirements, cancellation and refund policies, and general service terms of Litigation Support & Process Service TX (“LSPS,” “we,” “us,” or “our”).
By using our website, submitting a service request, accepting a quote, submitting documents, or authorizing LSPS to perform services, you acknowledge the applicable provisions of these Policies & Terms.
1. Privacy Policy
Information We Collect
LSPS may collect information necessary to respond to inquiries, prepare quotes, provide services, communicate with clients, maintain business records, and fulfill legal or administrative obligations.
Information may include:
Name and contact information
Email address and telephone number
Mailing, billing, pickup, delivery, or service addresses
Law firm, business, or organization information
Client and matter information
Names and information concerning parties to be served
Legal case and court information
Documents submitted for service, delivery, filing, retrieval, or other requested services
Billing and transaction information
Communications and information voluntarily provided through our website, email, telephone, forms, or other correspondence
When you use our website, certain technical information may also be collected automatically, including IP address, browser and device information, operating system, pages visited, website activity, and similar technical information.
Information Submitted Through Our Website
Information submitted through LSPS intake forms, quote request forms, contact forms, document-upload features, or other online forms is used to evaluate, process, administer, and perform requested services.
Submission of information through a form does not, by itself, guarantee acceptance of an assignment or establish that LSPS has agreed to perform a requested service.
How We Use Information
LSPS may use information to:
Respond to inquiries and prepare quotes
Process and administer service requests
Perform process service and other litigation-support services
Communicate regarding assignments, scheduling, attempts, status, completion, billing, and related matters
Prepare affidavits, service records, reports, and other documentation
Coordinate with process servers, couriers, contractors, vendors, courts, agencies, or other parties necessary to complete an assignment
Maintain business, service, and legal records
Improve our website and services
Protect against misuse, fraud, or unauthorized activity
Comply with applicable legal requirements
LSPS does not sell personal information for monetary compensation.
Sharing of Information
LSPS may disclose information when reasonably necessary to perform an authorized service or meet a legal obligation.
Information may be provided to process servers, couriers, investigators, contractors, vendors, courts, government agencies, filing services, or other service providers when their involvement is necessary to complete an assignment.
Information may also be disclosed when required by law, court order, subpoena, governmental request, or other applicable legal process.
LSPS does not disclose client or case information to unrelated third parties for purposes unrelated to providing services except as permitted or required by law.
Cookies, Analytics & Third-Party Platforms
Our website may use cookies and similar technologies to operate website features, understand website usage, improve performance, and measure marketing effectiveness.
LSPS may also interact with third-party platforms such as Google, Meta/Facebook, Instagram, Squarespace, payment processors, or other service providers. Information handled by those platforms may also be subject to their respective privacy policies and terms.
Users may control certain cookie and tracking preferences through their browser or applicable platform settings.
Data Security
LSPS uses reasonable administrative, technical, and operational measures designed to protect information against unauthorized access, disclosure, alteration, or misuse.
However, no website, email system, electronic transmission, or electronic storage method can be guaranteed to be completely secure.
Privacy Requests
Depending upon applicable law, individuals may have rights concerning access to, correction of, or deletion of certain personal information.
Some information may need to be retained for legitimate business purposes, completion of services, recordkeeping, dispute resolution, compliance with legal obligations, or establishment or defense of legal claims.
Privacy requests may be submitted using the contact information provided at the end of this page.
Third-Party Links
The LSPS website may contain links to third-party websites or services. LSPS does not control and is not responsible for the privacy practices, security, or content of third-party websites.
Children's Privacy
LSPS's services are intended for adults and businesses seeking professional litigation-support and related services. LSPS does not knowingly solicit personal information directly from children through its website.
2. Confidentiality & Document Handling
LSPS understands that assignments may involve confidential, sensitive, or case-related information.
Information and documents received in connection with an assignment are used for legitimate business purposes associated with evaluating, administering, performing, documenting, or completing the requested service.
LSPS may provide information and documents to an assigned process server, courier, contractor, investigator, vendor, court, agency, or other service provider when reasonably necessary to complete an authorized assignment.
Clients are responsible for ensuring that they have authority to provide LSPS with documents and information submitted in connection with a service request.
Clients should provide only information reasonably necessary for LSPS to perform the requested service.
3. Payment Terms
Unless otherwise agreed in writing, payment is required before LSPS begins service attempts or performs the requested assignment.
A quote represents the services and charges identified at the time the quote is issued. Additional services, addresses, parties, attempts, mileage, printing, document handling, investigations, court costs, filing fees, expedited scheduling, after-hours work, third-party expenses, or other work outside the original scope may result in additional charges.
Clients are responsible for reviewing the quote and service information for accuracy before authorizing LSPS to proceed.
Third-party costs and expenses incurred on behalf of a client are the client's responsibility and are non-refundable once incurred.
4. Process Service Refund & Cancellation Policy
Refund eligibility depends upon the stage of the assignment when LSPS receives a cancellation request.
Before Documents Are Prepared
A client may request cancellation before documents have been printed or otherwise prepared for service.
Any refund will be reduced by work already performed and any non-refundable expenses already incurred.
After Documents Are Prepared
Once documents have been printed or otherwise prepared for service, the client is responsible for costs already incurred in preparing the assignment, including applicable printing, document handling, preparation, administrative, and third-party expenses.
Any remaining portion of the service fee that has not yet been earned may be eligible for refund if LSPS receives the cancellation request before the first service attempt.
After the First Service Attempt
Once the first service attempt has been made, the entire process service fee is earned and non-refundable.
No refund will be issued after the first service attempt because:
Service was unsuccessful
The individual could not be located
The supplied address was incorrect, incomplete, or invalid
The individual moved or no longer resides or works at the supplied address
The client cancels the assignment
The client no longer requires service
The matter settles, is dismissed, or otherwise changes
The client elects not to proceed with remaining attempts
Payment is for the performance of process service efforts and attempts and does not guarantee successful service.
Third-Party Fees
Court fees, filing fees, government fees, vendor charges, investigator expenses, courier charges, and other third-party expenses are non-refundable once incurred.
Cancellation by LSPS
If LSPS is unable to perform an assignment for reasons within LSPS's control and no service attempt or other substantive work has been performed, LSPS will determine and issue any refund due for amounts that have not been earned or applied to expenses already incurred.
Cancellation does not eliminate the client's responsibility for services performed or expenses incurred before cancellation.
5. General Terms of Service
Client Information
The client is responsible for providing accurate and complete information necessary to perform the requested service, including the correct service address, party information, documents, deadlines, court information, and any special service instructions.
LSPS is not responsible for delays, unsuccessful attempts, or additional expenses resulting from inaccurate, incomplete, outdated, or incorrect information supplied by the client or another source acting on the client's behalf.
Service Attempts
The number and timing of attempts depend upon the service level purchased, assignment requirements, applicable rules, accessibility of the service location, and other circumstances relevant to the assignment.
An attempt does not guarantee successful service.
If a new or alternate address is discovered or provided, additional authorization or charges may be required before service is attempted at the new location.
Service Levels
LSPS may offer Routine, Priority, Rush, targeted, after-hours, weekend, or other scheduling options.
A service level establishes the applicable scheduling priority and does not guarantee that the intended recipient will be personally served within that timeframe.
Circumstances outside LSPS's control—including recipient availability, incorrect addresses, restricted access, weather, traffic, court closures, emergencies, or other conditions—may affect completion.
Expedited and Special Requests
Rush, priority, same-day, targeted-time, weekend, after-hours, or other special service requests may be subject to additional fees and availability.
LSPS reserves the right to determine whether a requested timeframe can reasonably be accepted.
No Guarantee of Successful Service
LSPS will make reasonable efforts to perform assignments in accordance with the service requested and applicable requirements.
Payment for process service compensates LSPS for the work and attempts performed. It does not constitute a guarantee that a particular person will be located or successfully served.
Completion & Documentation
Upon completion of an assignment, LSPS may provide appropriate documentation concerning the result of the service, including an affidavit, return, declaration, status report, or other applicable record.
Additional charges may apply when work outside the original scope is requested.
6. Changes to These Policies & Terms
LSPS may revise these Policies & Terms periodically to reflect changes in services, business practices, technology, or applicable requirements.
The current version will be posted on the LSPS website with the applicable effective or revision date.
7. Contact Information
Questions concerning these Policies & Terms or privacy requests may be directed to:
Litigation Support & Process Service TX
P.O. Box 1018
Pearland, Texas 77588
Email: info@litigationsupportqt.com
Phone: 713-714-7850
Website: litigationsupportqt.com